INTRODUCTION
In order to deliver our service to you in the best possible way, we depend on information. Some of this information is personal data and it is our duty to ensure that this information is used, stored and protected correctly. Below we describe what we use the information for. If you have any questions about this, you can send an e-mail to privacy@fjong.com .
1. THIS IS THE INFORMATION WE COLLECT
Basic information such as name, address, email address and telephone number. We collect this in order to manage the customer relationship with you and also to have the ability to ship packages to you, etc.
Information about your use of our products, such as welcome discounts and other offers, gift cards, shopping baskets and marketing and communication settings. We collect this to ensure that the services are delivered correctly.
Communications between you and customer support by email, text message or other digital platforms. This is to ensure good follow-up and provide good customer support.
To carry out transactions, we use the payment service Stripe, which collects, among other things, e-mail address, nationality, address and the name of the bank to which the payment information is linked. Read more about Stripe 's terms of use here.
Other data provided with your consent. You will always be informed about which data this applies to and what the purpose is when you consent.
2. WE USE THE DATA FOR
Primarily to offer our services. This includes:
Renting garments, overview of your customer relationship, sending and returning garments and accessories;
Personalized user experience and offers;
Sending information and updates on your orders;
Invoicing of our services with payment follow-up;
Customization of our orders in the event of user errors.
We continuously develop and improve the service and use personal data to make the service better. This includes:
Mapping of usage patterns and needs through the collection and analysis of data;
Grouping of users based on, among other things, usage pattern, age group, length of customer relationship and demographic data such as age and place of residence;
Troubleshooting of errors you as a user may encounter;
Preparation of user surveys, market analyses or other analyses based on demographics and usage patterns.
3. ABUSE PREVENTION
We may process personal data to prevent misuse of the service. This could, for example, be to ensure that people who have misused the service do not gain access again.
4. MARKETING
We process data for marketing purposes and have a legitimate interest in marketing our services. This may, for example, be in connection with the marketing of new products or services from ourselves or partners.
We also collaborate with digital channels to offer personalized and adapted relevant marketing. You can opt out of this type of marketing in the account settings of the digital services.
Through email we can contact you with direct marketing. You can opt out of this at any time directly by sending an email to info@mutuari.pt
To improve the user experience, we can adapt parts of the website and communication to you. This includes:
Customized offers and content based on what we think you're interested in;
Custom campaigns with content we think you'll like;
Offers based on your shopping pattern.
With your consent, we can process your personal data for other purposes. In these cases, we will inform you of what you consent to. This can be, for example, when you agree to receive a welcome offer upon entering the website.
We are legally required to process some personal data in order to comply with accounting laws and similar regulations.
5. THE RIGHT TO DELETE
The information we collect from you is used to offer and improve the service. If you want us to delete the information associated with your user profile, you can send an email to info@mutuari.pt and we will remove the personal information associated with you within 30 days.
Some of your personal data will be stored with us for as long as necessary to comply with legal obligations. When it is no longer necessary to keep the information, your personal data will be removed from our systems and anonymized so that it cannot be used to identify you.
All third parties with whom we work use the personal data of our customers in accordance with our privacy policy and follow the instructions given by us. We mainly use third parties related to shipping, payment processing and marketing.
6. CHANGES IN THE PRIVACY POLICY
You accept the content of the privacy policy when you use the website. It is your responsibility to familiarize yourself with its contents. You will always find an updated statement here with the date of the last change.
Questions? You can then send an email to info@mutuari.pt
7. COOKIES AND TRACKING
We have cookies and similar technologies on our websites that we use to provide you with a good user experience, improve performance, develop the website, analyze and target ads. Cookies collect and store small amounts of data from the website when you use it from your browser, mobile phone or tablet.
We use, among other things, Google Analytics, Microsoft Clarity, Facebook Pixel and Snapchat Pixel.
Google Analytics is used to analyze user behavior on the website and collects data such as the number of visitors, number of page views, what is searched for, length of visit, geographical location and more. This data helps us to improve the website. All the data that is collected is stored on Google's servers. You can read more about how Google stores and protects your data here .
Microsoft Clarity is used to map how the website is used. This data helps us improve the user experience.
The Facebook Pixel is used to adapt information and marketing to how visitors use the website, and relevant advertisements based on the content you have seen on fjong.com. The ads may appear on Facebook and Instagram (owned by Meta). Read more about privacy related to the Facebook Pixel here . The Snapchat Pixel is used in a similar way and you can read more about privacy related to Snapchat here .
We can combine data from cookies with other data we have registered about you and your relationship with us.
You can always refuse or withdraw your consent to the use of cookies on your computer by changing the settings in your browser. You can also prevent the sharing of data with Google Analytics here .
Do you have questions? Send us an e-mail at info@mutuari.pt